Refund-Policy
Return & Refund Policy
Return Window
We gladly welcome return requests initiated within 30 calendar days following the delivery of your package.
Return Eligibility
To qualify for a return, your eyelash curlers must be completely unused, unworn, and kept in their pristine original condition, complete with all original packaging and accessories. A valid proof of purchase, such as your order number or order confirmation email, is required to process any return.
Note: Clearance items, promotional gifts, and final-sale goods are non-returnable and non-exchangeable, except where mandated by applicable local legislation.
How to Start a Return
Prior to sending any products back, please reach out to us via email at service@satinaly.com containing your order number, the specific eyelash curlers you wish to return, and the underlying reason for your request.
Important Notice: Please refrain from shipping your returns directly to our business registration address. Once our support team reviews and approves your return application, we will reply via email with detailed shipping guidelines and the correct return facility address.
Damage or Order Issues
Please inspect your shipment thoroughly as soon as it arrives. If your eyelash curlers arrive broken, flawed, or if you receive an incorrect item, please contact us immediately at service@satinaly.com accompanied by clear photos or videos of the problem. We will investigate promptly and offer an appropriate replacement, refund, or solution at zero extra cost to you.
Return Shipping Costs
Preference-based Returns: Shoppers are fully responsible for all return postage expenses for non-defective or preference-based returns. Original delivery fees are non-refundable.
Defective / Incorrect Items: If your product arrives damaged, faulty, wrong, or completely inconsistent with the description, we will cover or reimburse reasonable return shipping costs and issue a full refund or replacement.
Refund Timing
Once your returned parcel is safely received, thoroughly inspected, and verified, your refund will be processed and credited back automatically to your initial payment method within 5 to 10 business days.
Company Name: Xiamen Zhunfei Trading Co., Ltd.
Brand Name: Satinaly
Business Address: Room 710, No. 8 Huming Road, Siming District, Xiamen, Fujian Province, China
Customer Support Email: service@satinaly.com