Contact us
OFFICIAL COMPANY INFORMATION
On Ki Cosmetics Co Ltd
Houston Industrial Building, 32–40 Wang Lung Street, Tsuen Wan, Hong Kong
Satinaly is owned and operated by On Ki Cosmetics Co Ltd.
How Can We Help?
Have a question about a product, order, delivery, return, refund, payment, or privacy request regarding our eyelash curlers? Our customer support team is here to help.
CUSTOMER SUPPORT
service@satinaly.comEmail is the best way to reach our support team for order and store-related questions.
For Existing Orders
Please include your order number and the email address used at checkout when contacting us. This helps us locate your order and respond more efficiently.
Damaged, Defective, or Incorrect Items
If there is a problem with your order, please include a brief description of the issue along with clear photos or videos of the product, packaging, and shipping label when applicable.
Returns
Please contact us before returning any item. Our team will review your request and provide the correct return instructions and return address for your order.
Response Time
We aim to respond to customer inquiries within 1–2 business days. Requests involving carriers, payment providers, refunds, or privacy matters may require additional review.
BUSINESS INFORMATION
Company:
On Ki Cosmetics Co Ltd
Address:
Houston Industrial Building, 32–40 Wang Lung Street, Tsuen Wan, Hong Kong
Email: service@satinaly.com