Frequently Asked Questions
FAQ (Frequently Asked Questions)
Welcome to Satinaly! Below, you will find helpful answers to some of the most common inquiries regarding shopping for our precision eyelash curlers and beauty tools.
1. When will my order be processed?
Orders for our eyelash curlers typically require 1 to 2 business days for fulfillment and preparation before dispatching. Please note that peak shopping seasons, high-volume promotional events, or standard security verributions can occasionally lead to slight processing delays.
2. How can I track my order?
Once your package departs from our facility, we will immediately send a shipping confirmation email containing your tracking number to the email address provided at checkout. Please allow 1 to 2 business days following dispatch for the tracking portal to display its initial active carrier update.
3. Can I change or cancel my order?
If you need to make adjustments or cancel an active order, please get in touch with us as quickly as possible at service@satinaly.com. While we will always do our absolute best to accommodate your request, please note that changes or cancellations are no longer possible once an order has progressed into fulfillment or shipped out.
4. What if my eyelash curler item is damaged, incorrect, or missing?
We want you to adore your beauty routine essentials! If an eyelash curler arrives flawed, damaged, incorrect, or missing from your parcel, please email us right away with your order number along with clear photos of the item, its packaging, and the shipping label. We will investigate promptly and provide an appropriate replacement or solution at no extra charge.
5. Which currency is used?
All listed store prices and shipping fees are denominated in United States Dollars (USD). If you are ordering from outside the United States, your bank or financial institution may apply local currency conversion rates or cross-border transaction fees.
6. How do I get help?
Require further assistance? Reach out to our customer support team anytime at service@satinaly.com. If your inquiry pertains to an active purchase, please remember to include your order number so we can assist you much faster!
Company Name: On Ki Cosmetics Co Ltd
Brand Name: Satinaly
Business Address: Houston Industrial Building, 32–40 Wang Lung Street, Tsuen Wan, Hong Kong
Customer Support Email: service@satinaly.com