Shipping Policy
Satinaly is owned and operated by On Ki Cosmetics Co Ltd.
1. Business & Contact Information
Brand Name: Satinaly
Legal Company Name: On Ki Cosmetics Co Ltd
Business Address: Houston Industrial Building, 32–40 Wang Lung Street, Tsuen Wan, Hong Kong
Customer Support Email: service@satinaly.com
2. Order Preparation & Fulfillment Window
Most orders for our eyelash curlers are prepared and processed within 1–3 business days following successful payment confirmation.
Please keep in mind that peak shopping seasons, high-volume promotional events, or routine security checks may occasionally cause slight delays in handling times.
3. Transit Times & Shipping Rates
Estimated Delivery Time: Once dispatched, orders typically arrive within 7–12 business days, varying by your specific destination.
Shipping Calculations: Actual shipping fees and applicable rates are automatically calculated at checkout based on your delivery location and cart contents. Any available flat-rate options or free shipping thresholds will also be clearly indicated during checkout.
4. Dispatch Origins & Tracking Updates
Fulfillment Centers: Depending on stock availability and your location, items may be shipped from our own inventory or through trusted partner facilities.
Tracking Notifications: A confirmation email with your unique tracking link is sent out the moment your order ships. Please allow 1–2 business days after dispatch for the carrier to update their system with the initial scan.
5. Transit Exceptions & Delivery Estimates
Delivery timelines provided during checkout serve as helpful estimates rather than strict guarantees.
Unforeseen situations—such as severe weather, customs delays, local carrier backlogs, or incorrect delivery details—can occasionally impact transit times.
6. Shipping Anomalies & Lost Packages
If your tracking status remains static for an unusually long period or your package appears lost, please contact us promptly at service@satinaly.com with your order number so we can look into the issue and assist you.
7. Modifying Delivery Details
We strongly advise double-checking your shipping address prior to completing checkout.
If you notice a mistake, reach out to us right away; however, please note that once fulfillment has already begun, changes or address updates can no longer be processed.
8. Duties, Taxes & International Fees
International shipments may be subject to local import taxes, customs duties, or clearance fees imposed by the destination country's authorities.
These fees are determined locally and are collected as mandated by regional laws.