Shipping Policy

At Satinaly, we are committed to ensuring a clear, swift, and dependable shipping experience from the moment you confirm your order until it arrives safely at your doorstep.

Our professional collection includes foundation brushes, eye shadow sets, dual-ended styling tools, and precision beauty accessories. To ensure maximum safety during transit, delicate tools and multi-head components are packaged with specialized protective cushioning to minimize impact risk.

Order Processing

Purchases are typically prepared and processed within 1–3 business days following successful payment confirmation (Monday through Friday, excluding public holidays).

Processing duration is separate from courier transit time. During peak shopping seasons, holiday rushes, inventory audits, or exceptional circumstances, fulfillment may require slight adjustments.

Once dispatched, an automated shipping confirmation containing live tracking links will be delivered to your email.

Estimated Delivery Time

Standard international delivery generally requires 7–20 business days after shipment, excluding the initial 1–3 business days of warehouse processing.

Transit intervals may fluctuate based on external factors such as:

• Destination country distance
• Customs inspection protocols
• Carrier network capacity
• Regional weather disruptions
• Public holidays and peak delivery windows

Shipping Methods and Costs

Available freight options and respective shipping fees are calculated and displayed dynamically at checkout based on package weight, destination, and selected brush sets.

Whenever promotional or free shipping incentives apply, qualification criteria will be explicitly visible prior to final payment submission.

Packaging of Delicate Products

Many Satinaly items feature specialized structural components, including ergonomic handles, metallic aluminum ferrules, dual-ended joint fixtures, and dense synthetic bristle heads.

These articles are secured using shock-absorbent protective layers to prevent shifting during transit. We advise opening your parcel carefully and inspecting your tools promptly upon arrival.

Tracking Your Order

Upon carrier scan registration, tracking notifications will be emailed directly to you. Please allow a brief activation window for tracking systems to reflect live transit updates.

Delivery Delays & Address Accuracy

While we collaborate closely with premier logistics providers, unexpected carrier bottlenecks or customs clearance pauses may occasionally occur. If your order exceeds the 7–20 business day window, please contact support.

Customers are responsible for inputting complete and accurate shipping addresses. If an error is noticed post-checkout, notify us immediately; however, modifications cannot be guaranteed once parcels enter dispatch processing.

International Orders & Customs Fees

Satinaly delivers to global destinations supported by our logistics network. International parcels may incur local import duties, customs tariffs, brokerage fees, or clearance levies.

Unless explicitly stated otherwise during checkout, these governmental or carrier fees remain the financial responsibility of the recipient.

Damaged Products During Shipping

If your makeup brush shipment arrives compromised, broken, or defective, please notify us without delay. To assist our claim review, please supply:

• Your unique order reference number
• Clear photographs depicting the damaged tool or bristle flaw
• Images of the inner cushioning and outer packaging box
• A photograph of the physical carrier shipping label
• A short explanatory video clip if applicable

Contact Us

For any shipping inquiries, delivery tracking updates, or transit issues, please reach out to our administration desk:

satinaly.com is owned and operated by Xiamen Zhunfei Trading Co., Ltd., which holds full operational accountability for e-commerce activities, customer support, and fulfillment coordination.